Question 1

How long does setup take?

Accepted Answer

Basic setup takes 15 to 30 minutes. You can register your property and start receiving bookings right away.

Question 2

Do I need to install any software to use it?

Accepted Answer

No. The platform runs in your browser on desktop and mobile.

Question 3

Can I import my existing bookings?

Accepted Answer

Yes. You can import via iCal and contact support if you want help with migration.

Question 4

Can I start with one property and add more later?

Accepted Answer

Yes. You can start with one property and scale as your subscription plan grows.

Question 5

Can I manage more than one property in the same account?

Accepted Answer

Yes. You can manage multiple properties in the same account, with bookings, calendars, and team data organized per property.

Question 6

Can I organize rooms and beds in the system?

Accepted Answer

Yes. You can register rooms, beds, and accommodation types to keep operations organized.

Question 7

Can I sell tours, breakfast, or other extras?

Accepted Answer

Yes. You can create experiences — services, activities, or scheduled events — and sell them as booking add-ons or standalone. Guests reserve and pay on arrival or online, and you can set capacity and dates for events.

Question 8

Can I create a booking website for my property?

Accepted Answer

Yes. You can create websites for your properties and receive direct bookings.

Question 9

Can I use my own domain on the website?

Accepted Answer

Yes. You can connect your own domain to your property website.

Question 10

If I already have a website, can I use only the booking engine?

Accepted Answer

Yes. You can keep your current website and use the booking widget to capture direct bookings.

Question 11

How many websites can I create?

Accepted Answer

It depends on your current plan. Plan limits are: Starter: 1; Growth: 2; Professional: 4; Scale: 7.

Question 12

What payment methods are supported?

Accepted Answer

We accept credit card, debit card, and PIX.

Question 13

Can guests pay online or on arrival?

Accepted Answer

Yes. You can choose per booking if payment should be online or on arrival.

Question 14

When do I receive payouts?

Accepted Answer

Payouts happen every 15 days.

Question 15

Do you charge commission per booking?

Accepted Answer

For bookings made outside the platform, or bookings made in the platform with pay-on-arrival, we charge no commission. For online payments, we charge 1% over the transaction amount.

Question 16

Can I switch plans when needed?

Accepted Answer

Yes. You can change plans from your subscription settings.

Question 17

Can I track check-ins and check-outs in one calendar?

Accepted Answer

Yes. You get a calendar view to track arrivals, departures, and occupancy.

Question 18

Do you sync calendars with Airbnb and Booking.com?

Accepted Answer

Yes. You can sync calendars via iCal to keep availability updated and reduce overbookings.

Question 19

Do you have digital check-in for guests?

Accepted Answer

Yes. You can send a check-in link so guests can fill it before arrival.

Question 20

Can I add staff with different permissions?

Accepted Answer

Yes. You can invite team members and set permissions by role.

Question 21

Can I manage operational tasks in the app?

Accepted Answer

Yes. You can create and track tasks for your team from the dashboard.

Question 22

Do you have inventory control?

Accepted Answer

Yes. You can track inventory items and see low-stock alerts.

Question 23

In which countries is this available or can I use this?

Accepted Answer

Organization signup is currently available in 6 countries: Brazil (BR), Argentina (AR), Bolivia (BO), Chile (CL), Paraguay (PY), and Uruguay (UY).

Question 24

How is my guest data protected?

Accepted Answer

Your data is protected with encryption and strong security practices. We never sell or share guest data.

Question 25

What if I need custom features?

Accepted Answer

Contact support at support@cosmopolita.me and we can evaluate your case.

Question 26

Can I cancel anytime?

Accepted Answer

Yes. You can cancel anytime directly in your subscription settings.

Question 27

Can I create recurring tasks?

Accepted Answer

We do not have that feature right now.

Question 28

Can I export my data?

Accepted Answer

Not at the moment.

Question 29

Do you offer API access?

Accepted Answer

Not for now. If you need an integration, contact support at support@cosmopolita.me.

Question 30

What if a guest does not show up?

Accepted Answer

We do not have that option in the system right now.

Question 31

Can I see which rooms are most profitable?

Accepted Answer

We do not have that specific report right now.

Frequently asked questions

Getting Started

Websites & Direct Bookings

Payments

Bookings & Guests

Team & Operations

Security & Support

Current Limits

Still have questions?

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